NAB - National Australia Bank

Casual Customer Advisor, Leave & Relief

NAB - National Australia Bank

Mar 13th, 2023
National Australia Bank is a financial services organisation with over 40,000 people, operating more than 1,800 branches and service centres, and responsible to more than 460,000 shareholders. NAB operates major financial services franchises in Australia, as well as businesses in New Zealand, Asia, the United Kingdom and the United States. Each of their brands is uniquely positioned but built on a common commitment to providing quality products and services, fair fees and charges, and relationships built on the principles of help, guidance and advice.

The Australian region is made up of:

Personal Banking - Personal Banking has over 10,000 employees, more than three million personal and micro business customers across Australia and approximately 750 retail outlets, agencies and kiosks.

Business banking - NAB is Australia's leading business bank for both lending and deposit market share. Their team of over 5,000 business bankers and specialists provide insights and solutions to more than 700,000 clients, ranging from SMEs and mid-market corporates to large institutional clients. In 2009, Business Banking was named Business Bank of the Year by CFO Magazine and again achieved the highest business customer satisfaction rating among the major banks (in the $5 million - $500 million segment) according to a survey by East & Partners.

MLC & NAB Wealth -MLC & NAB Wealth has more than 5000 employees who provide investment, superannuation, insurance and private wealth solutions to individual investors and corporate customers throughout Australia. The business also offers financial planning and advice through NAB Financial Planning, Godfrey Pembroke, Garvan Financial Planning, MLC Financial Planning and Apogee Financial Planning. In PricewaterhouseCoopers 2009 Wealth Management CEO Survey, MLC was rated the most admired wealth management company for promoting trust and confidence in the industry.

Wholesale Banking - Wholesale Banking has more than 2500 employees located in Australia, New Zealand, Asia, the United Kingdom and the United States. The business helps customer-facing people in Business Banking, Personal Banking, Wealth, MLC, the offshore businesses, and in Wholesale Banking itself, meet more of their clients' needs. Wholesale Banking's product and service offering includes funding solutions, investment solutions, client risk management solutions, asset servicing and research. Wholesale Banking also helps manage the Group's liquidity, funding and risk profile.

Asset Management - nabInvest is the direct asset management business of the NAB Group. The NAB Group established nabInvest in 2007 with the goal of building a market-leading direct asset management business. nabInvest identifies and develops high quality investment management businesses, either through direct ownership or partnering with established and new businesses. nabInvest's role is to provide flexibility and support, not to control. nabInvest offers both institutional and retail investors access to a diverse range of asset classes and investment capabilities, managed by investment professionals who are totally focused on delivering superior investment outcomes.
Level 4 (UB 4440)
800 Bourke Street
Work type:Casual
Pay Level:Group 1
Reports to:Erin Wolski
View Role purpose statement
  • Recognised as a top #3 employer on the 2022 LinkedIn Top Companies list to grow your career.
  • Make a real difference for our customers and communities
  • Be rewarded and recognised for the value you bring

It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.

It’s a good time to see what more you can find at NAB as Customer Advisor.

The role

As a Customer Advisor, you will act as the face of NAB to the community, working closely with our customers to help them with their banking needs and deliver exceptional customer service in an environment that is challenging and fast-paced.

Supporting our West Wyalong and Lithgow branches you will be the first point of contact for customers when they visit our retail branch, whether it’s to open an account, inquire about our products, or manage their finances. You’ll be involved in every aspect of the customer journey by helping them find solutions to their financial needs through our products, services, and advice.

Every day is different in our NAB branches and as well as providing great customer service, you will have the opportunity to gain leadership skills, develop your career path within NAB and work in a diverse team environment.

If you are interested in a career in financial services, starting as Customer Service Advisor is the first step of many towards several career pathways at NAB.

The hours

This is a casual on-call role covering planned and unplanned leave for our West Wyalong and Lithgow branches. The role’s working hours vary from 9:00am- 1:00pm Monday to Friday.It is essential that you can work at short notice and be flexible regarding working hours. You must also be able to travel between locations.

What will my day look like?

  • Helping customers find NAB’s most suitable products and services that best matches their needs and ensuring they receive a seamless, consistent, and customised customer service experience every step of the way.
  • Assisting our customers with account opening, unsecured Lending and banking transactions and being responsible for ensuring all customer details are accurate and up to date
  • Demonstrating our Smarter Banking options (self-service and digital) to customers to help make their banking simple, easy and secure
  • Undertaking ongoing training and development to enhance your career development

What you will bring:

  • A passion for delivering an amazing experience to customers and an unwavering commitment to quality, with the will to go the extra mile.
  • An ability to work collaboratively as a team and resilience, self-motivation and energy to create our signature customer experience.
  • A keen eye for detail that ensures transactions are completed efficiently and accurately
  • An appreciation for inclusion and the diversity of our customers

More focus on you

All new Customer Advisors receive NAB’s tailored onboarding and training program to ensure they are set up for success. As a reward for your success and passion for helping customers, we offer a multitude of benefits including an attractive base salary and fantastic career-growth opportunities.

A diverse and inclusive workplace works better for everyone

At NAB, we are intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It is a huge part of what makes NAB such a special place to be.

Join NAB

If you think this role is the right fit for you, we invite you to apply. If you require any reasonable adjustments to the recruitment process or the role, please let the recruitment consultant know.

Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.

Please note unsolicited CVs from agencies will not be accepted.

More jobs from NAB - National Australia Bank:

  1. Banking Advisor
    2 weeks ago

If you require alternative methods of application or screening, you must approach NAB - National Australia Bank directly to request this, as we're not responsible for the employer's application process.

RedHired TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.

By applying to a job using RedHired you are agreeing to comply with and be subject to the RedHired Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.


All job types

All locations
Australian Capital Territory
New South Wales
Northern Territory
South Australia
Western Australia