Claims Officer

Your Plan Manager

Mar 12th, 2023
$ 45,000 - 55,000 / Year
About the Job
Claims Officer
– NDIS Plan Support


Your Plan Manager (YPM) is a leading intermediary NDIS Plan Management, well-known across Australia. Here at YPM, we provide personal, friendly service to our clients, focusing on delivering better-than-expected outcomes. We support full choice and control for participants and encourage them to make decisions around their plans.
To support the Claims and Accounts function of the business through assessment,
remediation, and processing of invoices and claims in an accurate and timely manner,
contributing to the achievement of effective, compliant, and quality outcomes.


This dynamic position will be responsible for, but not be limited to:
  • Assist with assessing, remediation, and processing of invoices, claims and financial activities in a timely and
    accurate manner.
  • Work under general guidance and follow established routines, methods and clearly
    defined guidelines.
  • Ability to learn the industry and working environment quickly and apply processes seamlessly.
  • Advanced skills in oral and written communication with clients and other team members.
  • Ability to meet and exceed company standards and benchmarks implemented around all work tasks including data entry tests, accurate and timely processing of claims and invoices and responsive communication.
  • Ensure all data and information is current.
  • Actively participate in client and business growth and development through client acquisition and retention.
  • Ensure correspondence and documentation are managed efficiently and confidentially.
  • Maintain current knowledge of the NDIS, Quality and Safeguards, price guides, and guidelines, and proactively drive your personal learning and growth.
  • Positively contribute to the achievement of the business objectives whilst maintaining a focus on the business values.
  • Adhere to all policies and procedures and engage in performance improvement and coaching; Provide assistance to junior team members in order to resolve minor work procedural issues.
  • Proactively participate in team communication, including meetings.
  • Actively and positively participate in training provided.

  • Ability to demonstrate, understand and apply our workplace values of collaboration, leadership, integrity, and people.
  • A positive, proactive, and enthusiastic attitude to learning and engaging within a team.
  • Be an effective time manager of your work.
  • Employees will be expected to understand work procedures relevant to their department and may aid lower-classified employees or volunteers concerning established procedures to meet the objectives.

  • Demonstrated experience in working autonomously in an appropriate environment, with focus and diligence, delivering high levels of service.
  • Experience or ability to provide accounts support in a similar environment with excellent accuracy.
  • Demonstrated ability in using a variety of software and Microsoft Office applications (particularly Excel) and the ability to troubleshoot within computer software and systems.
  • Relevant skills in administration and processing data entry, invoicing, payments and claims within a high volume, multi-system environment.
  • Experience in CRM Software (MYP).
  • NDIS Worker Screening Check and any other mandates relating to the disability sector, including COVID-19 vaccination must be obtained prior to the approval of employment.
  • Own laptop.

  • Above award remuneration.
  • Employee Assistance Program.
  • Access to our Continuous Professional Development Program.
  • We’re growing and that’s exciting, that means you get to be part of the bigger picture and contribute your ideas to our growth.
  • Salary sacrifice options are available.
  • You’ll have a Manager that listens, supports, encourages, and mentors you by leading not managing.
  • Work Anniversary perks.
  • Opportunity to combine working from home and office-based days.

  • We’re a family-owned business.
  • Our Director has lived experience.
  • We encourage curiosity, boldness, and individuality.
  • We celebrate personal growth, learning, and openness in everything we do.
  • We take action to improve and reflect.
  • We know that magic happens when we combine our diverse experiences, cultures, identities, views, self-expression, and abilities.
  • Our wins are celebrated, our leaders are visible and accessible, and we provide ongoing professional development opportunities for all employees.

Our commitment to inclusion and diversity is constantly evolving, we know that varied teams improve the service we offer our clients, their teams, and stakeholders. That’s why when you join us, we just want you to be yourself!
Send your resume along with a cover letter, addressing what you will bring to the role, no more than two pages to:
[email protected]
About Your Plan Manager
We provide NDIS Registered Plan Management services Australia-wide. Our passion is offering participants, their families, carers and providers access to expert and personal advice for the life of their NDIS plan.

About Your Plan Manager :

We provide NDIS Registered Plan Management services Australia-wide. Our passion is offering participants, their family, carers and providers with access to expert and personal advice for the life of their NDIS plan.

If you require alternative methods of application or screening, you must approach Your Plan Manager directly to request this, as we're not responsible for the employer's application process.

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