Claims Officer

• Assist with assessing, remediation, and processing of invoices, claims and financial activities in a timely and
  accurate manner.
• Work under general guidance and follow established routines, methods and clearly
  defined guidelines.
• Ability to learn the industry and working environment quickly and apply processes seamlessly.
• Advanced skills in oral and written communication with clients and other team members.
• Ability to meet and exceed company standards and benchmarks implemented around all work tasks including data entry tests, accurate and timely processing of claims and invoices and responsive communication.
• Ensure all data and information is current.
• Actively participate in client and business growth and development through client acquisition and retention.
• Ensure correspondence and documentation are managed efficiently and confidentially.
• Maintain current knowledge of the NDIS, Quality and Safeguards, price guides, and guidelines, and proactively drive your personal learning and growth.
• Positively contribute to the achievement of the business objectives whilst maintaining a focus on the business values.
• Adhere to all policies and procedures and engage in performance improvement and coaching; Provide assistance to junior team members in order to resolve minor work procedural issues.
• Proactively participate in team communication, including meetings.
• Actively and positively participate in training provided.

• Ability to demonstrate, understand and apply our workplace values of collaboration, leadership, integrity, and people.
• A positive, proactive, and enthusiastic attitude to learning and engaging within a team.
• Be an effective time manager of your work.
• Employees will be expected to understand work procedures relevant to their department and may aid lower-classified employees or volunteers concerning established procedures to meet the objectives.

• Demonstrated experience in working autonomously in an appropriate environment, with focus and diligence, delivering high levels of service.
• Experience or ability to provide accounts support in a similar environment with excellent accuracy.
• Demonstrated ability in using a variety of software and Microsoft Office applications (particularly Excel) and the ability to troubleshoot within computer software and systems.
• Relevant skills in administration and processing data entry, invoicing, payments and claims within a high volume, multi-system environment.
• Experience in CRM Software (MYP).
• NDIS Worker Screening Check and any other mandates relating to the disability sector, including COVID-19 vaccination must be obtained prior to the approval of employment.
• Own laptop.

• Above award remuneration.
• Employee Assistance Program.
• Access to our Continuous Professional Development Program.
• We’re growing and that’s exciting, that means you get to be part of the bigger picture and contribute your ideas to our growth.
• Salary sacrifice options are available.
• You’ll have a Manager that listens, supports, encourages, and mentors you by leading not managing.
• Work Anniversary perks.
• Opportunity to combine working from home and office-based days.

• We’re a family-owned business.
• Our Director has lived experience.
• We encourage curiosity, boldness, and individuality.
• We celebrate personal growth, learning, and openness in everything we do.
• We take action to improve and reflect.
• We know that magic happens when we combine our diverse experiences, cultures, identities, views, self-expression, and abilities.
• Our wins are celebrated, our leaders are visible and accessible, and we provide ongoing professional development opportunities for all employees.

About Your Plan Manager :

We provide NDIS Registered Plan Management services Australia-wide. Our passion is offering participants, their family, carers and providers with access to expert and personal advice for the life of their NDIS plan.