Arriba Group Pty Ltd

Client Relations Manager - Insurance NSW

Arriba Group Pty Ltd

The Arriba Group is a family of companies that has been created to give people their best opportunity in life. The group was founded in 1998 by Marcella Romero, a strategic, passionate innovative leader. The group includes Rehab Management (workplace rehabilitation and corporate health services and wellbeing services), AimBig Employment (Disability Employment services) and LiveBig (NDIS allied health services).

Our companies provide award winning quality and effective services to achieve exceptional results. The group has over 390 diverse employees across 106 offices.

Our mission is to be Australia’s most progressive people-centric company to achieve the best outcomes for all clients.

Our business is a people business based on the absolute belief that every individual deserves a better future. Our constant innovation helps individuals, companies and Government give people the opportunity to create their own future.

The Arriba Group Corporate Services functions sit at the group level and includes IT, Finance, People and Culture and Marketing, these departments are integral to the growth and success of each individual business.

Across all our businesses we take a people first approach with both our clients and with our people. This means recognising, supporting, and growing our people to embrace innovation and drive to achieve the best for themselves, the organisation and our client’s – it is about making a difference and ‘creating the future together’.
Head Office: 680 George St, Sydney NSW 2000

Rehab Management is one of Australia’s most recognisable occupational rehabilitation providers with a multi-disciplinary allied health team providing care to people injured as a result of workplace injury, car accident or military both active duty and veterans.


Rehab Management is truly all about its people – it is why so many of our staff have had such long tenures with the business. What makes us so different from other occ rehab providers?

  • We invest in our people – highly experienced managers & the best onboarding in the industry
  • We value work/life balance – 4 “You” days extra leave, pet, volunteer & parental leave + true hybrid working
  • We reward your hard work – industry-leading 20% quarterly bonus on base + additional bonuses
  • We shake things up – Arriba are innovators & disrupters
  • Our service to clients is multi-award-winning – work with us and work with some of the best in Australia!

As part of the Arriba Group, we were proud to be voted #1 Best Place To Work 2022 in Healthcare by the Australian Financial Review – this commitment to a quality life for our staff and clients is why.


Our founder Marcella Romero – an OT by trade and the sole owner & operator of the Arriba Group – opens every town hall meeting with:

“My #1 priority is not for us to be the biggest business in Australia – I want us to be the best” – that commitment to quality runs through every level of our business.

“Focus on quality work, and the billables will automatically follow – not the other way around” – too many occ rehab brands focus just on numbers, our focus is quality work.

The Role

Reporting to the State Manager, the Client Relations Manager – insurance for NSW is responsible for a combination of customer relationship management, new business, quality management, coaching and mentoring consultants, and company-wide strategic business planning and forecasting activities.

Managing an established insurance portfolio, you will bring a broad network and outlook with the expertise to see opportunities, gain access, evaluate value and acquire new accounts.

The Client Relations Manager will support our team to ensure service delivery meets KPIs including (but not limited to): customer SLAs, customer relationship outcomes, ensuring RTW performance is above the Icare benchmarks, quality assurance, compliance with internal policies and procedures and service delivery outcomes

Skills and Experiences:

  • Minimum of 3 years’ experience and exposure to the NSW Workers Compensation framework, including work with NSW Government agencies
  • Tertiary qualifications in Allied Health (Occupational Therapy, Physiotherapy, Exercise Physiology, Rehabilitation Counselling or Psychology)
  • Project management skills
  • Strategic and National experience and mindset (cross border referrals and tenders)
  • Excellent written and verbal communication skills
  • Experience in client relations, operational, account and project management
  • Excellent management and organisational skills
  • Demonstrated experience in account growth, acquiring new and managing existing business
  • Strategic planning and execution
  • Exceptional influencing, negotiation and presentation skills
  • Strong understanding of tendering for business & contract implementation


If you would like to be considered for the position please click “apply” or submit your resume to [email protected] or for a confidential discussion please call Stefanie on 0460 311 524.

We put people first. Let’s create the future together. We encourage applications from people of all ages, nationalities, abilities, and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability. We are happy to adjust our recruitment process to support accessibility needs.

A current Australian driver’s license and satisfactory police check to meet the requirements of the role. Mandatory COVID-19 vaccinations will be required for this position, in accordance with relevant Public Health Orders across all States and Territories. In these circumstances, evidence of vaccination will be required prior to an offer of employment.

If you require alternative methods of application or screening, you must approach Arriba Group Pty Ltd directly to request this, as we're not responsible for the employer's application process.

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