Customer Service Officer


Mar 10th, 2023
$ 66,000 / Year
Hays is a leading global professional recruiting group, the expert at recruiting qualified, professional and skilled people worldwide, being the market leader in the UK and Asia Pacific and one of the market leaders in Continental Europe and Latin America.

Hays operates across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments.

With 10,000 staff operating from 250 offices in 33 countries across 20 specialisms, last year we placed around 70,000 candidates into permanent jobs, and around 240,000 people into temporary assignments.

For more information about our global network, strategy and Group financial results, visit www.haysplc.com.
4th floor, Regent's Place, 20 Triton St, London NW1 3BF
A opportunity to commence a career in the finance industry, with plenty of chances to learn and grow.

Your new company

This International company is a leader in several industries, their recovery service team is looking for multiple people with strong call centre or retail experience to join their team. Your new office will be located in the Eastern Suburbs of Melbourne. If you’re a people person, have an interest in Financial Services and you enjoy a challenge, this could be the position for you!

Your new role

  • Engage with your customers to provide answers about their car loans and Insurance over the phone
  • Retain Customers by connecting them to their local dealership
  • Be the first point of call for their customers with any queries or issues
  • Accurately input information and data
  • Co-ordinate payment arrangements where necessary
  • Show an Understanding of all compliance requirements when dealing with Customers
  • Be an agile employee and demonstrate flexibility to assist in other areas of the business if required
  • Contribute towards changes to improve the business.

What you’ll need to succeed

  • Customer service experience and a passion for working with people
  • Able to work on a rotating roster of 8am – 8pm Monday to Friday
  • Be a natural communicator over the phone while looking for the right information
  • Able to work in a highly structured environment with KPI’s and targets
  • Ideally have contact centre experience but not essential
  • Have excellent computer skills
  • You will need to be able to drive and have access to a car

What you’ll get in return

  • 66k annual package
  • Office location Scoresby
  • Secure, free parking onsite
  • Collaborative team environment
  • Industry renown training
  • Fantastic leadership and management team
  • Rotating Roster 8am-8pm with work from home flexibility after a 7-week training onsite

What you need to do now

If you’re interested in this role and would like to find out more, please email me a copy of your resume to the details below!

LHS 297508#2757655

If you require alternative methods of application or screening, you must approach HAYS directly to request this, as we're not responsible for the employer's application process.

RedHired TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.

By applying to a job using RedHired you are agreeing to comply with and be subject to the RedHired Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.


All job types

All locations
Australian Capital Territory
New South Wales
Northern Territory
South Australia
Western Australia