Allianz Australia

Customer Service Specialist

Allianz Australia

Mar 13th, 2023
Allianz aims to be the outstanding competitor in personal and commercial insurance in the UK, helping people and companies move on and up in business and life.

We provide insurance cover via insurance brokers, corporate partners and direct distribution channels. Our portfolio is wide and compromises insurance products in areas such as general commercial, private motor and home, animal health, musical instruments and legal protection. We also provide engineering inspection services.

We are the 34th largest company in the world and have over 85 million customers in 70 different countries. There are over 4,500 people working in 22 offices across the UK with support services being provided by 900 employees in india.

Everyone brings their own expertise and enthusiasm to work.
Coolsingel 120
3011 AG Rotterdam
Club Marine is Australia’s premier Marine Pleasure Craft insurer, and industry partner, and a ‎member of ‎the ‎Global Allianz Group.‎ When you work at Allianz, you’re part of a strong global insurer, helping to protect over 3 million Australians. You’ll have opportunities to grow and drive your career your way and you’ll get the support you need to have an enriching career.

Customer Service Specialist/Member Services Specialist, Club Marine | Brighton, VIC

We are currently seeking an energetic and passionate person to join Club Marine as a Member Services Specialist. Working in a team of Member Service Specialists, you will ‎‎be part of a ‎supportive team pursuing excellence in service delivery. Along the way, ‎‎you ‎will develop a great knowledge of boats and build ‎underwriting ‎‎skills for a great career in insurance.

The ideal person for this role will be flexible in their approach and have a strong focus on Customer Service. As we embed a customer-focused strategy across everything we do, you’ll have an opportunity to drive innovation and real change that delivers a tangible and meaningful impact on our people, our members and our boating community.

You’ll be responsible for:
  • Assisting with Member and Partner enquiries to fulfill the insurance lifecycle, including providing quotes and processing of new policies, renewals, and policy alterations
  • Answering a mixture of Inbound & Outbound customer calls
  • Daily allocation of & responding to incoming correspondence
  • Assisting other areas of the business unit to achieve agreed targets

Important to your success:
  • Experience in Customer Service is essential
  • Proven strong verbal and written communication skills
  • Proven problem-solving ability and a keen eye for detail
  • Proactive time management skills
  • Sound computer skills
  • General knowledge of boats will be highly regarded
  • Flexibility to work shifts from 8am – 8pm

What’s on offer?
  • Access on-demand lifelong learning and take control of your career development
  • Learn through being supported and encouraged to take on new challenges that will help you to develop new skills
  • Be part of a team that’s open-minded, supportive, approachable, and genuinely focused on customer outcomes

About us
Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We do this through delivering a great customer experience that is the result of appreciating each other every single day, showing heart by really listening and seeing things from the perspective of others by always asking, “how can I help?”.

Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs and new ideas are embraced. We welcome and value talent from all backgrounds, experiences and ways of working Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role.

Let’s care for tomorrow. For a career with plenty of room to grow. Care to join us?


Job Level:

Entry Level


Adelaide, SA, AU, 5000

Available until:


Area of Expertise:

Customer Services & Claims


Allianz Australia

Employing Entity:


Job Type:


Remote Job:

Hybrid working

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