Great Southern Bank

Customer Service Specialist

Great Southern Bank

Mar 9th, 2023
CUA has entered an ambitious and exciting growth phase and is now known as Great Southern Bank- Australia’s largest customer owned bank. Focusing on the next stage our of development as an organisation and repositioning to remain relevant to our members- current and future- we are investing significantly in technology, products, and people! We have a culture that’s fun, approachable and supportive- allowing our team members to be their best every day, whether that’s at work or at home!

We also know that no two customers are the same, so we have created some pretty clever products that match the many ways they now live and work. Real world solutions for real financial security.
So welcome! We like saying this as it brings to mind our customers welcoming people into their own homes. Nothing gives us greater joy than to help that happen. It’s been that way for 75 years (happy diamond anniversary to us), and we’re hugely excited about what’s to come!

Find out more at

More about the role

Our Customer Service Specialist (Personal Banker) role is pivotal to supporting our purpose. Based in our Newcastle branch, you will provide support and serve the local community as the first point of contact for our retail customers and their banking needs. This is a full time, Maternity Leave Contract until January 2024.

This role is so much more than over the counter transactions and inquiries. You’ll be challenging yourself every day to deliver sales and lending results and help our customers meet their financial goals through our great value products and services. To be considered for this permanent full-time, sales and lending role you will need to show that you enjoy:

  • Learning new things such as new products, services, and ways of working
  • Challenging yourself to go above and beyond with each customer conversation
  • Meeting new people and building connections in your local community
  • Helping solve problems for customers by matching products and solutions to needs
  • Getting results that help our customers achieve their financial and lifestyle goals!

A little bit about us

Join us at Great Southern Bank and make a difference in the lives of over 380,000 Australians! With over 75 years of experience putting our customers first, we’re proud to be customer-owned and focused on helping all Australians achieve homeownership.

As we continue to grow and invest in technology, products, and people, we’re seeking motivated and enthusiastic individuals to join our winning customer team. Our culture is approachable, supportive, and fun, allowing our team members to thrive both at work and at home.

What’s in it for you?

At Great Southern Bank, we’re committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging, are valued, connected and respected. We’re big believers in taking care of our people, because we know that happy employees make for a happy workplace.

That’s why we invest in our team with awesome incentive programs, and a wide range of training and development opportunities. But that’s not all – we also offer a bunch of other perks and benefits, from discounts on financial and insurance products to options for health and wellness, unique leave arrangements, and more.

Want to learn more about all the cool stuff you can get as part of our team? Head over to our careers site to find out, and if you like what you see, why not apply online below and join us!

If you require alternative methods of application or screening, you must approach Great Southern Bank directly to request this, as we're not responsible for the employer's application process.

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