Customer Service Specialist

Our Customer Service Specialist (
Personal Lender) role is pivotal to supporting our purpose. Based in our Toowoomba branch, you will provide support and serve the local community as the first point of contact for our customers and their retail banking needs.

This sales role is so much more than over the counter transactions and inquiries. You’ll be challenging yourself every day to deliver sales and lending results and help our customers meet their financial goals through our great value products and services.

To be considered for this permanent part-time, sales and lending role you will need to show that you enjoy:

• Learning new things such as new products, services, and ways of working
• Challenging yourself to go above and beyond with each customer conversation
• Meeting new people and building connections in your local community
• Helping solve problems for customers by matching products and solutions to needs
• Getting results that help our customers achieve their financial and lifestyle goals!
• Protecting customers through strict adherence and compliance to policies and regulations
• Part-time Hours are Monday 8:30am – 1:30pm, Wednesday & Friday 8:30am – 4:45pm

Reward and Benefits

At Great Southern Bank, we’re committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging, are valued, connected and respected. We’re big believers in taking care of our people, because we know that happy employees make for a happy workplace.

We want you to make an impact! That’s why we invest in our team with awesome incentive programs, and a wide range of training and development opportunities. But that’s not all – we also offer a bunch of other perks and benefits, from discounts on financial and insurance products to options for health and wellness, unique leave arrangements, and more.

We are big on recognition too. From our Employee Appreciation Day and eCards for both team and individual awards for living our values. We have Employee Groups that support you to show up and be your true self, every day.

Want to learn more about all the cool stuff and support you can get as part of our team? Head over to our careers site to find out, and if you like what you see, why not apply online below and join us!

A little bit about us

Join us at Great Southern Bank and make a difference in the lives of over 380,000 Australians! With over 75 years of experience putting our customers first, we’re proud to be customer-owned and focused on helping all Australians achieve homeownership.

As we continue to grow and invest in technology, products, and people, we’re seeking motivated and enthusiastic individuals to join our winning customer team. Our culture is approachable, supportive, and fun, allowing our team members to thrive both at work and at home.