Customer Service Specialist

Life Insurance Direct

Who We Are:

Life Insurance Direct is the leader in informing, protecting and providing for Australian Families. We are a fast-moving Insurtech business that for over 16 years has been pushing the boundaries of ‘normal’ when it comes to Life Insurance.

We are in an ever-changing environment and it’s important that we stay out in front. We are always looking forward to doing things easier, faster and better while remaining focused on our customer obsession.

You Might Be:

  • Looking to enter financial services
  • Looking for a role to build your knowledge and develop your career
  • Looking to move away from retail or hospitality
  • Looking to join a team who will support you

What You Will Do:

Support our existing clients who have expressed an interest in discussing their policy details and insurance options, through inbound and outbound calls and emails.

Every interaction will give you an opportunity to help someone understand their insurance policies, the options available to existing clients and how we can help with some of their most important decisions. Build rapport and trust with clients, and handle objections to provide servicing and retention excellence.

We empower and continually educate and develop our specialist’s knowledge to be leaders in their field to support the delivery of exceptional service to our new and existing customers.

Who We Are Looking For:

· We need innovators to help make it easy for people to understand their protection and the options available to them

· You will need to be customer obsessed and passionate about delivering the highest level of customer experience

· Excellent relationship management and communication skills, strong problem solving and negotiation skills

· Strong ability to multi-task and ready to work in a fast-paced agile environment

· Being tech savvy and having an interest in making a difference is essential

· High level of compliance, ethical standards and attention to detail are essential to succeeding

· Customer service experience in Insurance, Retail, Hospitality or Phone Services is desirable

Job Benefits & Perks:

  • Highly competitive salary including uncapped commissions
  • A great working environment with strong company values
  • Close to public transportin convenient North Sydney CBD location – only a 10 minute walk from the train station
  • Excellent learning culturewith strong team and mentor support
  • Genuine career developmentopportunities
  • Socialactivities and events
  • Employee discountswith leading retailers
  • Flexibility to work from home optionsfollowing compliance sign off and meeting KPI driven WFH plan
  • RG146 accreditation offered to eligible employees

This opportunity will suit individuals who want to make a positive difference, are seeking long term career opportunities, enjoy interacting with and assisting customers and are committed to continuous development of their knowledge and skills.

How to Apply

Apply now as we are actively hiring

Job Types: Full-time, Permanent

Salary: $60,000.00 – $80,000.00 per year


  • Employee discount
  • Employee mentoring program
  • Professional development assistance
  • Work from home


  • 8 hour shift
  • Monday to Friday

Supplemental pay types:

  • Commission

Ability to commute/relocate:

  • North Sydney, NSW 2060: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • What is your expected base annual salary?


  • Customer service: 1 year (Preferred)

Work Authorisation:

  • Australia (Preferred)

Work Location: One location

More jobs from Life Insurance Direct:

If you require alternative methods of application or screening, you must approach Life Insurance Direct directly to request this, as we're not responsible for the employer's application process.

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