atWork Australia

In Work Support Coach - Croydon - DES

atWork Australia

atWork Australia improves the terms of participation in society for people living with disability or disadvantage.

To do that, we work with people to identify their goals and aspirations, build skills and job-readiness and support them through interviews and into employment. We also work closely with employers to help them access a broader pool of talented candidates.

At the heart of what we do is the belief that employment and occupation transform lives. Not just the lives of individuals, but also the lives of their family, friends and the communities in which they live.
Company Description

Who we are:

atWork Australia is a leading employment services provider across Australia. Our passion is to support Australians who are living with a disability, injury, health condition or require additional support to find sustainable employment.

atWork Australia is a company of MedHealth, recognised as a Best Place to Work in Australian Financial Review 2022.

Job Description

The Position:

If you’re looking for work with purpose that has that ability to change peoples’ lives, we want to hear from you. The In-Work Support Consultant’s role is to support our clients once they have a job, and work with employers, ensure long-term sustainable employment.

On a typical day as an In-Work Support Coach you might be:

  • Ensuring all placed clients are supported and contacted at least fortnightly;
  • Providing on the job support to participants and employers to ensure Participants maintain sustainable and ongoing employment
  • Identify areas where additional training is required and facilitate this support where appropriate;
  • Assisting with management of claims;
  • Escalating risks or concerns through appropriate channels; and
  • Ensuring our clients, employers and those we work with, receive exceptional service at every stage of the process.


Attributes and Experience:

  • Experience in a customer service or client facing role, minimum one year’s experience;
  • Ideally, demonstrated experience of working with people overcoming challenges;
  • Happy and confident liaising with multiple external and internal stakeholders;
  • Confident working with KPIs and targets.

Additional Information

What we will give you:

  • Ongoing career development and national opportunities;
  • Access to MedHealth Academy including your own professional development plan;
  • Opportunity to complete a Certificate IV in Employment Services *conditions apply;
  • Job stability and guaranteed full-time hours;
  • Access to a range of benefits including discounts for health insurance, access to psychology services, ability to purchase additional leave, roadside assistance and paid parental leave.


If this sounds like the role for you, please select the ‘Apply for this job’ button to upload you resume. You can also find out more about atWork Australia here:

You are welcome here.

We are an Equal Opportunity Employer, proudly welcoming people living with disability, including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians, to our team. When you join MedHealth, we want you to bring your whole self to work – and we value your unique contribution.

More jobs from atWork Australia:

If you require alternative methods of application or screening, you must approach atWork Australia directly to request this, as we're not responsible for the employer's application process.

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