IT Support - Helpdesk Officer

Posted on 08 Mar 2023
IT Support – Helpdesk Officer

Closing date:07/04/2023 5:00 PM AUS Eastern Standard Time
Location:Online | Working from home or hybrid options available
Department:IT
Compensation:Annual Package AUD $55000 – $65000
Employment type:Part-Time

About the Role

Our Technology Team is currently looking for an IT Support / Helpdesk Officer to work 3 days per week to assist in providing first level contact to staff and troubleshooting IT issues. The IT Support Officer is responsible for troubleshooting Level 1 technical issues including software faults, hardware faults, user administration and software testing. On a daily basis, you will be taking calls and responding to email/chat queries, investigating and troubleshooting.

This opportunity calls for someone with strong communication, problem solving, technical and analytical skills. The IT Support / Help desk Officer has the following responsibilities:

Be the point of contact for all incoming incidents over the phone, email, chat, or face to face.
Diagnosing hardware / software faults.
Establish accounts for new users and assist with password or login problems.
Support the implementation of new solutions or applications.
Test, evaluate, and facilitate with making decisions about new technology for the business.
Manage & control IT stock.
Recommending procedure improvements

About You:
Minimum 1 years proven experience in Helpdesk IT support
Suitable IT qualification (or currently in 3rd year of university)
Excellent communication skills (both verbal and written)
Experience working within a Windows Azure environment
Experience with Active Directory and Exchange
Ability to work autonomously, multitask and prioritise workload
Ability to deal with external support vendors and providers in order to support the business needs
Provide effective technical support for desktop computers, Telco & VoIP Services
Genuine passion for helping others and customer service orientated
IT vendor support management experience (desirable)
Previous experience in a call centre support environment (desirable)
Eager to learn & develop
Solid Understanding of Microsoft 365 capabilities
General IT awareness and ability to recognise problems and solutions independently
Excellent troubleshooting skills
Can travel to the Liverpool office to hand over equipment to new staff

What’s in it for you?

Work from Home / Remotely
Get your Birthday Day off every year
Opportunity to access education and training support.
Open and friendly environment with an experienced and supportive leadership team.
Regular feedback and catch-up session with your manager.
Provide you with a genuine work-life balance, where you are not required to work on the weekends, public holidays, or excessive hours.

About CRA

At CRA, we’re extremely proud of having helped more than 600,000 Aussies to get their financial situation in order in the last 20 years.
We regularly help clients have their debt consolidated or completely waived. Other clients use our services to purchase the car or home of their dreams, they would never have been able to do that without our help.

We’re also the biggest provider in Australia, no one else even comes close to our scale, systems, processes, compliance, and our approach to helping people.

If you believe you are the right person for us, please apply.

• PLEASE SEND YOUR APPLICATION IN WORD OR PDF FORMAT ONLY
• Please note our company is required to obtain a National (or international if applicable) Police / Criminal check and Credit check for all employees

At CRA we’re committed to supporting our team’s mental health and wellbeing through ongoing training sessions with Black Dog Institute.