Medical Information Associate


Mar 9th, 2023
766 million!

That’s how many lives our products touched in 2021.

160+ projects currently in clinical development. 21 major approvals last year alone. These are achievements we’re incredibly proud of, but in this world of digital and technological transformation, we must also ask ourselves this: how can we continue to improve and extend even more people’s lives?

Novartis focuses on innovative patent-protected medicines, generics and eye care products – segments where we have global reach and strong relations with our customers. Research and development (R&D) sits at the core of our business and central to our strategy. Our global organizations for manufacturing, business services and other functions help increase efficiency and promote excellence.

Our Divisions

Innovative Medicines:

The Innovative Medicines Division has two business units:
Novartis Pharmaceuticals focuses on patented treatments in the areas of ophthalmology; immunology, hepatology and dermatology; neuroscience; respiratory; and cardio-metabolic.

Novartis Oncology focuses on patented treatments for a variety of cancers and rare diseases.

Sandoz offers patients and healthcare professionals high-quality, affordable generics and biosimilars.

Functional organizations with a global reach:

Novartis Institutes for BioMedical Research (NIBR) is the innovation engine of Novartis. NIBR focuses on discovering new drugs that can change the practice of medicine.

Global Drug Development (GDD) organization oversees the development of new medicines discovered by our researchers and partners.

Novartis Technical Operations (NTO) handles manufacturing of innovative medicines and Sandoz products.
NTO helps us optimize resource allocation and capacity planning across our production sites.

Novartis Business Services (NBS) consolidates support services across our organization, helping drive efficiency, simplification, standardization and quality.

Corporate Functions support the enterprise in specific areas of expertise, including finance, human resources, legal and communications.
Basel, Switzerland

500! There are over 500 medicines which are supplied by Sandoz and in this role you will provide information to support access to this broad range of affordable medicines across Australia and New Zealand.
As the Medical Information Associate, you will provide high quality and up-to-date information on Sandoz portfolio of products by responding to enquiries from internal and external customers, you will be pivotal to product launches and managing any change to safety profile of the product or change in appearance and dosage.
Your responsibilities include:

  • Providing medical information responses to requests from external customers (such as consumers, pharmacists, doctors) and internal customers (such as Product Managers and Pharmacy Business Consultants) regarding Sandoz products
  • Provide timely, accurate, balanced and up-to-date scientific responses based on Global Guidance Documents. If the response is not in GGDs; search, evaluate and summarize the literature using critical judgment and professional/scientific expertise
  • Reviewing educational and promotional materials for compliance with the Medicines Australia Code of Conduct and ethical business practice from a regulatory perspective
  • Reviewing and updating minimum Product Information (PI) and ensure compliance with innovator PI in collaboration with Regulatory Affairs Team. Creation and review of Product Information and Consumer Medicine Information documents for registered products in a timely manner. Publication of PI and CMI within required timeframes; i.e. 2 weeks of date of TGA approval. Facilitate shared labelling between Australia and NZ wherever possible
  • Preparation, submission and maintenance of registration applications to the Therapeutic Goods Administration (TGA) and Medsafe (New Zealand) within the agreed timeframes as required
  • Prepares accurate announcements in order to disseminate official drug information for compendium entries (eg MIMs, BNF, eMC etc.) to meet patient, medical and legal requirements.
  • For assigned products, create and maintain scientifically balanced product-specific medical information standard response documents in the MI database.
  • Assist with compliance and safety teams for documenting and reporting adverse drug reactions as well as technical/ product complaints requiring specialist input.

Commitment to Diversity & Inclusion:

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Minimum requirements

Minimum Requirements:

  • Graduate in medical science, veterinary medicine, pharmacy, biology, biochemistry or similar discipline
  • Pharmaceutical experience is advantageous
  • Strong organizational skills
  • Excellent communications, interpersonal and negotiation skills.
  • Quality and focus oriented and possesses a high level of digital literacy

You’ll receive: (not mandatory) Breakdown of benefits received in this role. Include flexible working, learning and development opportunities as well.
Why Sandoz?500 million patients were touched by Sandoz generic and biosimilar medicines in 2021and while we’re proud of this, we know there is more we could do to continue to help pioneer access to medicines for people around the world. How will we do this? We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working. We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what’s possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying! Imagine what you could achieve here at Sandoz!
Join our Sandoz Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Sandoz and our career opportunities, join the Network here: Sandoz Talent pool (



Business Unit

Commercial OPS SIR SZ



Work Location


Company/Legal Entity

AU Sandoz Pty ltd

Functional Area

Research & Development

Job Type

Full Time

Employment Type


Shift Work


Early Talent


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