Receptionist/Administration Assistant


We believe that businesses thrive when the communities they serve and the people they employ also flourish.

Our world is changing. Uncertainty has become the new constant in a world that is increasingly volatile and where new business models are rising and falling at an ever-increasing speed. With this change comes a pressing need for businesses to make important decisions more often. Some will be easy, others difficult. There’ll be some that may seem small, but all have the potential to have a profound impact.

At Aon, we partner with our clients to help shape business decisions for the better.

We are not tied to a traditional way of doing things. That is why we can best prepare organizations to manage the challenges of the volatile world in which we now live. We give our clients the clarity and confidence to make better decisions that protect and grow their businesses.
London, United Kingdom

Job Description

  • Hybrid working arrangement
  • Position will suit someone who is looking to grow their insurance career
  • Join a team with continuous growth opportunities!

HIA Insurance Services (HIAIS) is a specialist insurance broker, providing insurance products and risk advice to the residential building industry. Formed in 1984, HIAIS is as a joint venture between two leaders in their respective industries, Aon and the Housing Industry Association (HIA).

Receptionist/Administration Assistant | HIAIS

Due to continuous growth, our North Ryde team are seeking an enthusiastic Receptionist/Administrative Assistant to join our HIAIS team on a full-time basis.

This is a fun & forward-thinking team that offers training and the opportunity to learn a variety of insurance lines!

Who are Aon and HIA?

Our joint venture provides us with the unique opportunity to leverage the risk and insurance expertise of Aon, with the HIA’s deep knowledge of the housing industry.

HIA is Australia’s only national building industry association, representing the interests of the housing industry at regional and national levels. Their extensive membership program for the last 70 years has supported residential builders, trade contractors, developers, design professionals and more.

Aon is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Their team of business insurance specialists can help you find a policy suited to the common risks of your industry so you’re more confident that you’ve found the right type of insurance for your business

What the day will look like
  • Providing a high standard of customer service
  • Answering incoming calls and responding to client enquiries
  • Issuing policy documentation and data entry
  • Managing various stakeholder relationships across your client group, with underwriters and internal Aon / HIAIS colleagues
  • Be exposed to various internal project / personal development opportunities to keep evolving your Insurance skills
  • Management of workflow through a centralised inbox
  • Greeting clients in office when required
Skills and experience that will lead to success

This opportunity would suit someone looking to start their career with aspirations for long-term development. In this role you will be provided with training to support your growth and develop your understanding of insurance. To be successful you will have:
  • Excellent communication and organisational skills
  • A positive attitude
  • The ability to work effectively in a team environment and independently
  • A passion for helping and supporting others
  • Good initiative and can challenge the status quo
  • Previous customer service experience would be desirable
How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work… and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on [email protected]

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.


If you require alternative methods of application or screening, you must approach Aon directly to request this, as we're not responsible for the employer's application process.

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