Retail Claims Senior Case Manager
Zurich Insurance
With about 55,000 employees serving customers in more than 170 countries we aspire to become the best global insurerer as measured by our shareholders, customers and employees.
If you use our help, you’ll become one of millions of customers safe in the hands of an insurer that forms part of a leading global insurance group. We’ve got more than 130 years’ experience of giving people the financial answers they’re looking for, and you’ll find us in more than 170 countries.
And to make sure that help’s always there, we have about 60,000 employees worldwide, including 11,000 in the UK.
We’re working to become the UK’s leading provider of financial services, giving you customer service you’ve never experienced before.
We’re committed to ‘doing the right thing, in the right way and for the right reason’ for you, our employees and the communities we work in.
Diversity & Inclusion Highlights
• - Launch of [email protected], Zurich’s global LGBT Network
• - Launched Role Models’ guide
• - Held our second Diversity and Inclusion week, with the theme of ‘Intersectionality’
• - Participation and founding member of GIN (the Insurance Industry’s Gender Inclusion Network)
• - Growth of our four employee resource groups - Cultural Awareness Network (CAN), Women’s Innovation Network (WIN), Disability Inclusion Group (DIG) and UK Pride, with a combined total of 1000 members
• - Signed the Women in Finance Charter
• - Founder signatory of the Inclusivity Pledge - an insurance sector initiative demonstrating our commitment to a culture where inclusive behaviours are the norm and where everyone is accepting of diversity.
If you use our help, you’ll become one of millions of customers safe in the hands of an insurer that forms part of a leading global insurance group. We’ve got more than 130 years’ experience of giving people the financial answers they’re looking for, and you’ll find us in more than 170 countries.
And to make sure that help’s always there, we have about 60,000 employees worldwide, including 11,000 in the UK.
We’re working to become the UK’s leading provider of financial services, giving you customer service you’ve never experienced before.
We’re committed to ‘doing the right thing, in the right way and for the right reason’ for you, our employees and the communities we work in.
Diversity & Inclusion Highlights
• - Launch of [email protected], Zurich’s global LGBT Network
• - Launched Role Models’ guide
• - Held our second Diversity and Inclusion week, with the theme of ‘Intersectionality’
• - Participation and founding member of GIN (the Insurance Industry’s Gender Inclusion Network)
• - Growth of our four employee resource groups - Cultural Awareness Network (CAN), Women’s Innovation Network (WIN), Disability Inclusion Group (DIG) and UK Pride, with a combined total of 1000 members
• - Signed the Women in Finance Charter
• - Founder signatory of the Inclusivity Pledge - an insurance sector initiative demonstrating our commitment to a culture where inclusive behaviours are the norm and where everyone is accepting of diversity.
New York
A new adventure awaits…
At Zurich we’re on a journey, even though we are 150 years young, we are lighting the way to a brighter future. A brighter future for you – focused on your career, your wellbeing and your community – as well as our customers and the planet.
This exciting adventure will drive positive impact. So, if you want to be part of a values led organisation, that is a leader in the insurance industry with a track record of making a real difference and continuously taking steps toward a sustainable future for our people, customers, communities, and our planet, read on!
Let’s create a brighter future together, let’s make a difference
Work is something you do, not only somewhere you go. The way we work continues to evolve and at Zurich we are committed to creating ways of working that ensure you are helping to create a brighter future.
An exciting opportunity exists to join our Claims team as a Retail Claims Senior Case Manager.
Your responsibilities will include assessing/managing long-term Income Protection claims, authorising claims, assisting with reporting needs and helping the manager to resolve complaints/escalations. As a Senior Case Manager, you will also coach and train new employees and act as a 21C to the manager.
If you are a Claims Assessor ready to progress to the next level and help to mentor a team, this will be the ideal role.
Important to your success – let’s grow together
- Strong experience assessing and managing claims
- Demonstrated knowledge of Life Insurance policies
- Previous experience in coaching and training will be high regarded
- Background in Allied Health, Physiotherapy or Rehabilitation advantageous
- Excellent communication and stakeholder management skills
Belong. Zurich is here to support you
There are many reasons why Zurich is the right choice for you, but here are just a few – grow, and thrive in your career (we support and encourage it); work with global, diverse, and inclusive teams; explore your passions, fuel innovation, drive equity, collaborate and make a positive difference beyond your role; access programs to stay healthy and feel healthier; [email protected]; become an activist in your community with the support of Z Zurich Foundation; award winning training programs; state-of-the-art Green Star rated office in North Sydney; we plant a tree for every new employee – one of many local initiatives driving our contribution to ambitious global sustainability targets.
We could go on, but the main point is that Zurich is a place that you can truly belong and thrive!
Zurich is an equal opportunity employer. We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to let us know at the time of your application.
So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today!